FREQUENTLY ASKED QUESTIONS
Where can I learn more about Rinnai products?
Please click here to learn more about Rinnai products
What are the cashback values?
Eligible products along with their cashback values are as follows.
| Capacity | Split-Systems | Multi Split-Systems | Ducted System |
| 2.5 - 3.5kW | $50 | ||
| 5 - 6kW | $75 | ||
| 7 - 9kW | $100 | $100 | $100 |
| 10 - 13kW | $150 | $150 | |
| 14 - 18kW | $250 | $250 | |
| 20 -24kW | $500 | ||
| Rinnai Home Controller | $500 |
What are the participating products?
Eligible products are as follows.
| Capacity | Split-Systems Air Conditioning | Multi-Systems Air Conditioning | Ducted Air Conditioning | ||||
| PB Series | J Series | CJ Series | CJ1 Series | T Series | |||
| 2.5 - 3.5kW | HSNRP26B HSNRP35B | HSNRJ25B1 HSNRJ35B1 HSNRJ25B HSNRJ35B | HSNCJ25B HSNCJ35B | HSNCJ26B1 HSNCJ35B1 | HSNRT25B HSNRT35B | ||
| 5 - 6kW | HSNRP50B HSNRP60B | HSNRJ50B1 HSNRJ50B | HSNCJ50B | HSNCJ152B1 | HSNRT50B | ||
| 7 - 9kW | HSNRP70B HSNRP80B | HSNRJ70B1 HSNRJ80B1 HSNRJ70B HSNRJ80B | HSNCJ70B | HSNCJ70B1 | HSNRT70B HSNRT80B | MON3H07B MON4H09B | DONSR07B1 DONSR09B1 |
| 10 - 13kW | MON5H11B MON5H13B | DONSR11B1 DONSR13B1 | |||||
| 14 - 18kW | MON6H18B | DONSR15B1 DONSR18B1 | |||||
| 20 - 24kW | DONSR20Z9 DONSR24Z9 | ||||||
| Rinnai Home Controller | CNTRLDRCIZHAW CNTRLDRCIZHAB | ||||||
Who can enter the Promotion?
The Promotion is only open to individuals aged 18 years or older who are residents of Australia, excluding management and employees of the Promoter, its associated companies/subsidiaries, participating retailers, installers, wholesalers and agencies associated with this Promotion.
“Employees” means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.
The Promoter is responsible for determining whether a person is an Eligible Claimant in its absolute discretion.
What will I receive?
You with receive a digital Visa gift (Digital Gift Card) pre-loaded with the applicable value.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team via email at support@rinnaipromotions.com.au