FREQUENTLY ASKED QUESTIONS
Who can enter the Promotion?
The cashback promotion is open to Australian residents aged 18 years or over who are qualified air conditioning installers and hold a valid installer license (each an Eligible Claimant).
For clarity, this includes any of the following:
- Licensed Refrigeration and Air Conditioning Technicians
- Licensed Electricians
- Licensed Plumbers
- Licensed Ducted Air Conditioning Installers.
Please note: This promotion is only available to installers residing in Western Australia (WA), South Australia (SA), Northern Territory (NT), Queensland (QLD), New South Wales (NSW), and Australian Capital Territory (ACT).
Installers located in Victoria or Tasmania are not eligible to participate in this offer.
Employees (and their immediate families) of the Promoter, Participating Stores, Rinnai account holders, builders, developers, and agencies associated with this promotion are also ineligible to claim a cashback.
Full Terms and Conditions can be found here
What are the participating products?
| Split-Systems
Air Conditioning
|
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| Set Model No. | |||||||
| Capacity | Rinnai J Series | Rinnai PB Series | Rinnai T Series | Rinnai C Series | Rinnai CJ Series | Rinnai CJ1 Series | Cashback |
| 2.5 - 5.0kW | HSNRJ25B1
HSNRJ35B1
HSNRJ50B1
|
HSNRP26B
HSNRP35B
HSNRP50B
|
HSNRT25B
HSNRT35B
HSNRT50B
|
HSCNS25B
HSCNS34B
HSCNS50B
|
HSNCJ25B
HSNCJ35B
HSNCJ50B
|
HSNCJ26B1
HSNCJ35B1
HSNCJ52B1
|
$50 VISA Gift Card
|
| 6.0 - 10.0kW | HSNRJ70B1
HSNRJ80B1
|
HSNRP60B
HSNRP70B
HSNRP80B
|
HSNRT70B
HSNRT80B
|
HSCNS70B
HSCNS70B
|
HSNCJ70B
|
HSNCJ70B1
|
$100 VISA Gift Card
|
| Multi-Split System Air Conditioning
|
Ducted Air Conditioning
|
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| Outdoor Unit Model No.
|
Outdoor Unit Model No.
|
||||||
| Capacity | Model | Model | Cashback | ||||
| 6.0 - 10.0kW | MON3H07B
MON4H09B
|
DONSR07B1
DONSR09B1
|
$100 VISA Gift Card
|
||||
| 11.0 - 15.0kW | MON5H11B
MON5H13B
|
DONSR11B1
DONSR13B1
DONSR15B1
|
$150 VISA Gift Card
|
||||
| 18.0 - 24.0kW | MON6H18B
|
DONSR18B1
DONSR20Z9
DONSR24Z9
|
$250 VISA Gift Card
|
||||
What are the cashback rewards?
Cashback values are as follows.
| Capacity | Split-Systems | Multi Split-Systems | Ducted System |
| 2.5 - 5.0kW | $50 | ||
| 6.0 - 10.0kW | $100 | $100 | $100 |
| 11.0 - 15.0kW | $150 | $150 | |
| 18.0 - 24.0kW | $250 | $250 |
What will I receive?
You with receive a digital Visa gift (Digital Gift Card) pre-loaded with the applicable value.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team via email at support@rinnaipromotions.com.au